CompuSports distributes two types of products - those published by us, and those published by others and distributed by us.  Product maintenance, updates, upgrades and technical support is the ultimate responsibility of the publisher.

We provide Technical Support primarily through E-mail and by responding to inquiries and requests submitted with the Contact Form on this and other CompuSports web sites.  Live Support (a form of "chat" or Instant Messaging) is generally available during our normal business hours on Weekdays, but may also be available during evenings and weekends, particularly during "peak" support periods. 

E-mail support is available 7 days per week, with faster response times generally during business hours. We also utilize "remote" assistance  software at a mutually convenient time to supplement our online resources when necessary.

CompuSports provides Telephone Support for Easy-Scout, Easy-Cut, Easy-Recruiter and Athletic Equipment Manager weekdays from 9AM to 5 PM EST.  When a call is not answered immediately, "call back" support is provided. Calls received prior to 1 PM EST are usually returned the business same day.  Generally speaking, we provide telephone support for the current versions of the products that we publish.

We appreciate it very much when our customers use our Contact Form, Live Support and eMail, especially during the month of August - our heaviest call volume comes at this time of the year.

We provide instructional  and technical reference resources that include instructional manuals, online and offline help files, and video tutorials. These resources, designed to illustrate and explain the use and operation of our products, are published online, included on product CD's and in a number of instances accessible from the Help within a software application. 

TECHNICAL SUPPORT SITE

Our Technical Support Site  includes resources and support tools designed for the football coaches,  athletic directors, athletic equipment managers, and other members of the sports community that use the football scouting, video editing, athletic recruiting and athletic equipment management software products that we publish.  

Resources include:

• Online Registration and Serial Number Request forms - request a Serial Number or Registration Key for any current CompuSports product - 7 days a week.
• Information about updates, upgrades and version histories
• Downloadable updates, service packs, documentation, forms and more
• Video Tutorials for current and past releases of our products
• Answers to Frequently Asked Questions