OVERVIEW

What is a Software Maintenance Agreement ?

A software maintenance agreement includes:

• All Updates and Version Upgrades released during the time a maintenance agreement is in effect.
   

• Assistance with License Transfers, Replacement serial numbers and registration keys that are necessitated by a redeployment of the software on a different computer.
  
  * Note: The simple reinstallation of software on the same computer does not require a replacement serial number since it will normally not change.
   

• Telephone, Live Chat and remote troubleshooting support for the current version of the software (until the applicable free support period expires).
   

• Assistance in resolving problems that are caused by Microsoft automatic updates, operating system changes, etc.

Do all products have Software Maintenance Agreements?

Many, but not all of our products have software maintenance agreements.  Software Maintenance is available and highly recommended for our Video Editing and Athletic Equipment Management software products. 

Question:  Is it possible to transfer a license from one computer to another when software maintenance is not available or was not purchased?

Answer:  In some cases, yes this is possible and included as a feature of a Software maintenance agreement when one is available. When Maintenance is not available, an add-on license can be purchased or a license can be transferred for a fraction of the initial license purchase cost.

ADDITIONAL QUESTIONS

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If we're online and available, a person will assist you interactively. If we're offline or unavailable, you'll be able to submit a question with just a couple mouse clicks and without filling out a lengthy form.