TECHNICAL SUPPORT  AND TRAINING QUESTIONS

Question:  What type of Technical Support do you provide ?

Answer:  We provide application support for the products that we publish. These products include Easy-Scout XP Plus, Easy-Scout Professional,  Easy-Cut, Easy-Recruiter and Athletic Equipment Manager.

We provide installation support for products that we distribute on behalf of other publishers. Installation support includes installing the software on a computer from the CD or Digital Download and activating the software. The publishers that we represent provide "application support", updates, upgrades and in some cases telephone support.

Question:  What is the fastest and most effective way to receive Technical Assistance for a product purchased from CompuSports?

Answer:  Click the Live Chat button when it reports that a support representative is available. Otherwise, send an email to our Support Department or call our Technical Support number during our normal business hours.

Question:  What other types of support and assistance are available?

Answer:  All publishers provide one or more of the following forms of support:

1. Online self-service resources.

Publishers invest both time and money to create and maintain FAQ's, Support pages, User Manuals, and Video Tutorials. These forms of instruction and documentation are available 7x24x365.

2) Live Help (Chat).

Live Help enables you to receive instant help without having to use the telephone, and if a support person is unavailable, most Live Help systems enable you to forward an email to the support team. 

3) E-mail support

All publishers offer support by email . Despite problems with email delivery to school email addresses, email is usually fast and effective. Email responses may include pictures and links when necessary, and can be saved indefinitely or printed.  Email support is also available at night and on weekends. 

NOTE: For best results be sure to check and possibly adjust your Junk Mail setting or ask your school's IT department to permit email from the "domain" of the publisher of any products that you purchase.

When necessary CompuSports will assist you in obtaining support from one of our publishers.

4) Telephone Support

Some publishers offer telephone support. Telephone support can be either immediate (not very common) or "call-back" support. When telephone support is available, a technical support number is provided. 

CompuSports provides Telephone Support for Easy-Scout, Easy-Cut, Easy-Recruiter and Athletic Equipment Manager weekdays from 9AM to 5 PM EST.  When a call is not answered immediately, "call back" support is provided. Calls received prior to 1 PM EST are usually returned the business same day. 

Generally speaking, we provide telephone support for the current versions of the products that we publish. The CompuSports Technical Support Number is 301-591-3886.

ADDITIONAL QUESTIONS ?

Please Contact Us either by using the Contact/Feedback form or by using the Live Help (Chat) feature (click the Live Chat icon to the left - just above Shortcuts).

If we're online and available, a person will assist you interactively. If we're offline or unavailable, you'll be able to submit a question with just a couple mouse clicks and without filling out a lengthy form.