ORDERING AND SHIPPING QUESTIONS

Question:  Do you accept purchase orders ?

Answer:  Absolutely!. We do it all the time.

We do ask for a "hard copy" of the purchase order which shows the purchase order number (if applicable), contains the appropriate signatures and provides billing instructions.  A hard copy purchase order can be mailed or faxed.

Question:  What shipping options do you offer and when will the product arrive with each one ?

Answer:  We offer Standard shipping and an Expedited shipping option.

Standard Shipping - unless otherwise noted,  is via USPS First Class Mail. We ship your order within 2 business days from the date of your order - at our expense.  The total delivery time varies based on your distance from northern Maryland.

Expedited Shipping - unless otherwise noted, is via USPS Priority Mail. The total delivery time is typically 2-3 business days NOT INCLUDING the date of the order.  The cost for Expedited Shipping is an additional $10.00 per order to cover the cost of shipping and special handling.

DIGITAL DELIVERY QUESTIONS

Question: I see you offer some software by digital delivery (download). How does that work?

Answer:  At the present time, we have two methods of distributing software in this fashion - by activating a trial version of software that was previously downloaded, and in a purchase/download transaction from the CompuSports Media Exchange. Products available by download can be identified by the Download Now button on the product page.

DOWNLOAD FROM THE COMPUSPORTS MEDIA EXCHANGE

The CompuSports Media Exchange is a member of the CompuSports Network of web sites. It is a complete web site with its own "secure" shopping cart and provides "real-time" software downloads, meaning you will receive your software immediately after paying for it.  Most of our products are available from the CompuSports Media Exchange - click the Download Now button on the individual product page.

Digital Download is also available for products that are purchased using a Faxed Purchased order, however this is NOT a real-time download, meaning there is a delay between the time an order is placed and when the software is available.  In order to arrange for a Digital download of a product that is not purchased at the CompuSports Media Exchange, you must first order the product and then request that we make a Digital Download available.